diff --git a/Application/Factories/GameServerInstanceFactory.cs b/Application/Factories/GameServerInstanceFactory.cs
index 9e91d54b7..8cadbc73b 100644
--- a/Application/Factories/GameServerInstanceFactory.cs
+++ b/Application/Factories/GameServerInstanceFactory.cs
@@ -1,4 +1,5 @@
 using System;
+using Microsoft.Extensions.DependencyInjection;
 using SharedLibraryCore;
 using SharedLibraryCore.Configuration;
 using SharedLibraryCore.Interfaces;
@@ -36,7 +37,7 @@ namespace IW4MAdmin.Application.Factories
         /// <returns></returns>
         public Server CreateServer(ServerConfiguration config, IManager manager)
         {
-            return new IW4MServer(config, _translationLookup, _metaService, _serviceProvider);
+            return new IW4MServer(config, _translationLookup, _metaService, _serviceProvider, _serviceProvider.GetRequiredService<IClientNoticeMessageFormatter>());
         }
     }
 }
diff --git a/Application/IW4MServer.cs b/Application/IW4MServer.cs
index 75a1331fb..7357d0e2c 100644
--- a/Application/IW4MServer.cs
+++ b/Application/IW4MServer.cs
@@ -32,13 +32,15 @@ namespace IW4MAdmin
         private int lastGameTime = 0;
 
         public int Id { get; private set; }
-        private readonly IServiceProvider _serviceProvider; 
+        private readonly IServiceProvider _serviceProvider;
+        private readonly IClientNoticeMessageFormatter _messageFormatter;
 
         public IW4MServer(
             ServerConfiguration serverConfiguration,
             ITranslationLookup lookup,
             IMetaService metaService, 
-            IServiceProvider serviceProvider) : base(serviceProvider.GetRequiredService<ILogger<Server>>(), 
+            IServiceProvider serviceProvider,
+            IClientNoticeMessageFormatter messageFormatter) : base(serviceProvider.GetRequiredService<ILogger<Server>>(), 
             serviceProvider.GetRequiredService<SharedLibraryCore.Interfaces.ILogger>(), 
             serverConfiguration,
             serviceProvider.GetRequiredService<IManager>(), 
@@ -48,6 +50,7 @@ namespace IW4MAdmin
             _translationLookup = lookup;
             _metaService = metaService;
             _serviceProvider = serviceProvider;
+            _messageFormatter = messageFormatter;
         }
 
         public override async Task<EFClient> OnClientConnected(EFClient clientFromLog)
@@ -454,7 +457,6 @@ namespace IW4MAdmin
                 else if (E.Type == GameEvent.EventType.TempBan)
                 {
                     await TempBan(E.Data, (TimeSpan) E.Extra, E.Target, E.ImpersonationOrigin ?? E.Origin);
-                    ;
                 }
 
                 else if (E.Type == GameEvent.EventType.Ban)
@@ -470,7 +472,7 @@ namespace IW4MAdmin
 
                 else if (E.Type == GameEvent.EventType.Kick)
                 {
-                    await Kick(E.Data, E.Target, E.ImpersonationOrigin ?? E.Origin);
+                    await Kick(E.Data, E.Target, E.ImpersonationOrigin ?? E.Origin, E.Extra as EFPenalty);
                 }
 
                 else if (E.Type == GameEvent.EventType.Warn)
@@ -1015,6 +1017,12 @@ namespace IW4MAdmin
             {
                 Website = loc["SERVER_WEBSITE_GENERIC"];
             }
+            
+            // todo: remove this once _website is weaned off
+            if (string.IsNullOrEmpty(Manager.GetApplicationSettings().Configuration().ContactUri))
+            {
+                Manager.GetApplicationSettings().Configuration().ContactUri = Website;
+            }
 
             InitializeMaps();
 
@@ -1190,7 +1198,7 @@ namespace IW4MAdmin
             }
         }
 
-        public override async Task Kick(string Reason, EFClient targetClient, EFClient originClient)
+        public override async Task Kick(string reason, EFClient targetClient, EFClient originClient, EFPenalty previousPenalty)
         {
             targetClient = targetClient.ClientNumber < 0 ?
                 Manager.GetActiveClients()
@@ -1202,7 +1210,7 @@ namespace IW4MAdmin
                 Type = EFPenalty.PenaltyType.Kick,
                 Expires = DateTime.UtcNow,
                 Offender = targetClient,
-                Offense = Reason,
+                Offense = reason,
                 Punisher = originClient,
                 Link = targetClient.AliasLink
             };
@@ -1221,8 +1229,11 @@ namespace IW4MAdmin
 
                 Manager.AddEvent(e);
 
-                // todo: move to translation sheet
-                string formattedKick = string.Format(RconParser.Configuration.CommandPrefixes.Kick, targetClient.ClientNumber, $"{loc["SERVER_KICK_TEXT"]} - ^5{Reason}^7");
+                var formattedKick = string.Format(RconParser.Configuration.CommandPrefixes.Kick, 
+                    targetClient.ClientNumber, 
+                    _messageFormatter.BuildFormattedMessage(RconParser.Configuration, 
+                        newPenalty, 
+                        previousPenalty));
                 await targetClient.CurrentServer.ExecuteCommandAsync(formattedKick);
             }
         }
@@ -1250,14 +1261,15 @@ namespace IW4MAdmin
 
             if (targetClient.IsIngame)
             {
-                // todo: move to translation sheet
-                string formattedKick = string.Format(RconParser.Configuration.CommandPrefixes.Kick, targetClient.ClientNumber, $"^7{loc["SERVER_TB_TEXT"]}- ^5{Reason}");
+                var formattedKick = string.Format(RconParser.Configuration.CommandPrefixes.Kick,
+                    targetClient.ClientNumber,
+                    _messageFormatter.BuildFormattedMessage(RconParser.Configuration, newPenalty));
                 ServerLogger.LogDebug("Executing tempban kick command for {targetClient}", targetClient.ToString());
                 await targetClient.CurrentServer.ExecuteCommandAsync(formattedKick);
             }
         }
 
-        override public async Task Ban(string reason, EFClient targetClient, EFClient originClient, bool isEvade = false)
+        public override async Task Ban(string reason, EFClient targetClient, EFClient originClient, bool isEvade = false)
         {
             // ensure player gets kicked if command not performed on them in the same server
             targetClient = targetClient.ClientNumber < 0 ?
@@ -1283,8 +1295,9 @@ namespace IW4MAdmin
             if (targetClient.IsIngame)
             {
                 ServerLogger.LogDebug("Attempting to kicking newly banned client {targetClient}", targetClient.ToString());
-                // todo: move to translation sheet
-                string formattedString = string.Format(RconParser.Configuration.CommandPrefixes.Kick, targetClient.ClientNumber, $"{loc["SERVER_BAN_TEXT"]} - ^5{reason} ^7{loc["SERVER_BAN_APPEAL"].FormatExt(Website)}^7");
+                var formattedString = string.Format(RconParser.Configuration.CommandPrefixes.Kick, 
+                    targetClient.ClientNumber, 
+                    _messageFormatter.BuildFormattedMessage(RconParser.Configuration, newPenalty));
                 await targetClient.CurrentServer.ExecuteCommandAsync(formattedString);
             }
         }
diff --git a/Application/Main.cs b/Application/Main.cs
index 4d922277b..6b7ecab89 100644
--- a/Application/Main.cs
+++ b/Application/Main.cs
@@ -350,6 +350,7 @@ namespace IW4MAdmin.Application
                 .AddSingleton<IMasterCommunication, MasterCommunication>()
                 .AddSingleton<IManager, ApplicationManager>()
                 .AddSingleton<SharedLibraryCore.Interfaces.ILogger, Logger>()
+                .AddSingleton<IClientNoticeMessageFormatter, ClientNoticeMessageFormatter>()
                 .AddSingleton(translationLookup);
 
             if (args.Contains("serialevents"))
diff --git a/Application/Misc/ClientNoticeMessageFormatter.cs b/Application/Misc/ClientNoticeMessageFormatter.cs
new file mode 100644
index 000000000..e0d9302cc
--- /dev/null
+++ b/Application/Misc/ClientNoticeMessageFormatter.cs
@@ -0,0 +1,101 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Text;
+using SharedLibraryCore;
+using SharedLibraryCore.Configuration;
+using SharedLibraryCore.Database.Models;
+using SharedLibraryCore.Interfaces;
+
+namespace IW4MAdmin.Application.Misc
+{
+    /// <summary>
+    /// implementation of IClientNoticeMessageFormatter
+    /// </summary>
+    public class ClientNoticeMessageFormatter : IClientNoticeMessageFormatter
+    {
+        private readonly ITranslationLookup _transLookup;
+        private readonly ApplicationConfiguration _appConfig;
+
+        public ClientNoticeMessageFormatter(ITranslationLookup transLookup, ApplicationConfiguration appConfig)
+        {
+            _transLookup = transLookup;
+            _appConfig = appConfig;
+        }
+
+        public string BuildFormattedMessage(IRConParserConfiguration config, EFPenalty currentPenalty, EFPenalty originalPenalty = null)
+        {
+            var penalty = originalPenalty ?? currentPenalty;
+            var builder = new StringBuilder();
+            // build the top level header
+            var header = _transLookup[$"SERVER_{penalty.Type.ToString().ToUpper()}_TEXT"];
+            builder.Append(header);
+            builder.Append(Environment.NewLine);
+            // build the reason
+            var reason = _transLookup["GAME_MESSAGE_PENALTY_REASON"].FormatExt(penalty.Offense);
+            foreach (var splitReason in SplitOverMaxLength(reason, config.NoticeMaxCharactersPerLine))
+            {
+                builder.Append(splitReason);
+                builder.Append(Environment.NewLine);
+            }
+
+            if (penalty.Type == EFPenalty.PenaltyType.TempBan)
+            {
+                // build the time remaining if temporary
+                var timeRemainingValue = penalty.Expires.HasValue
+                    ? (penalty.Expires - DateTime.UtcNow).Value.HumanizeForCurrentCulture()
+                    : "--";
+                var timeRemaining = _transLookup["GAME_MESSAGE_PENALTY_TIME_REMAINING"].FormatExt(timeRemainingValue);
+                
+                foreach (var splitReason in SplitOverMaxLength(timeRemaining, config.NoticeMaxCharactersPerLine))
+                {
+                    builder.Append(splitReason);
+                    builder.Append(Environment.NewLine);
+                }
+            }
+
+            if (penalty.Type == EFPenalty.PenaltyType.Ban)
+            {
+                // provide a place to appeal the ban (should always be specified but including a placeholder just incase)
+                builder.Append(_transLookup["GAME_MESSAGE_PENALTY_APPEAL"].FormatExt(_appConfig.ContactUri ?? "--"));
+            }
+            
+            // final format looks something like:
+            /*
+             * You are permanently banned
+             * Reason - toxic behavior
+             * Visit example.com to appeal
+             */
+
+            return builder.ToString();
+        }
+
+        private static IEnumerable<string> SplitOverMaxLength(string source, int maxCharactersPerLine)
+        {
+            if (source.Length <= maxCharactersPerLine)
+            {
+                return new[] {source};
+            }
+
+            var segments = new List<string>();
+            var currentLocation = 0;
+            while (currentLocation < source.Length)
+            {
+                var nextLocation = currentLocation + maxCharactersPerLine;
+                // there's probably a more efficient way to do this but this is readable
+                segments.Add(string.Concat(
+                    source
+                    .Skip(currentLocation)
+                    .Take(Math.Min(maxCharactersPerLine, source.Length - currentLocation))));
+                currentLocation = nextLocation;
+            }
+
+            if (currentLocation < source.Length)
+            {
+                segments.Add(source.Substring(currentLocation, source.Length - currentLocation));
+            }
+
+            return segments;
+        }
+    }
+}
\ No newline at end of file
diff --git a/Application/RconParsers/DynamicRConParserConfiguration.cs b/Application/RconParsers/DynamicRConParserConfiguration.cs
index 61295f923..c57589092 100644
--- a/Application/RconParsers/DynamicRConParserConfiguration.cs
+++ b/Application/RconParsers/DynamicRConParserConfiguration.cs
@@ -22,6 +22,8 @@ namespace IW4MAdmin.Application.RconParsers
         public NumberStyles GuidNumberStyle { get; set; } = NumberStyles.HexNumber;
         public IDictionary<string, string> OverrideDvarNameMapping { get; set; } = new Dictionary<string, string>();
         public IDictionary<string, string> DefaultDvarValues { get; set; } = new Dictionary<string, string>();
+        public int NoticeMaximumLines { get; set; } = 8;
+        public int NoticeMaxCharactersPerLine { get; set; } = 50;
 
         public DynamicRConParserConfiguration(IParserRegexFactory parserRegexFactory)
         {
diff --git a/SharedLibraryCore/Configuration/ApplicationConfiguration.cs b/SharedLibraryCore/Configuration/ApplicationConfiguration.cs
index 4764366f7..134eb677c 100644
--- a/SharedLibraryCore/Configuration/ApplicationConfiguration.cs
+++ b/SharedLibraryCore/Configuration/ApplicationConfiguration.cs
@@ -47,6 +47,8 @@ namespace SharedLibraryCore.Configuration
         public string SocialLinkAddress { get; set; }
         [LocalizedDisplayName("SETUP_SOCIAL_TITLE")]
         public string SocialLinkTitle { get; set; }
+        [LocalizedDisplayName("SETUP_CONTACT_URI")]
+        public string ContactUri { get; set; }
 
         [LocalizedDisplayName("SETUP_USE_CUSTOMENCODING")]
         [ConfigurationLinked("CustomParserEncoding")]
diff --git a/SharedLibraryCore/Interfaces/IClientNoticeMessageFormatter.cs b/SharedLibraryCore/Interfaces/IClientNoticeMessageFormatter.cs
new file mode 100644
index 000000000..503daf897
--- /dev/null
+++ b/SharedLibraryCore/Interfaces/IClientNoticeMessageFormatter.cs
@@ -0,0 +1,16 @@
+using SharedLibraryCore.Database.Models;
+
+namespace SharedLibraryCore.Interfaces
+{
+    public interface IClientNoticeMessageFormatter
+    {
+        /// <summary>
+        /// builds a game formatted notice message
+        /// </summary>
+        /// <param name="currentPenalty">current penalty the message is for</param>
+        /// <param name="originalPenalty">previous penalty the current penalty relates to</param>
+        /// <param name="config">RCon parser config</param>
+        /// <returns></returns>
+        string BuildFormattedMessage(IRConParserConfiguration config, EFPenalty currentPenalty, EFPenalty originalPenalty = null);
+    }
+}
\ No newline at end of file
diff --git a/SharedLibraryCore/Interfaces/IGameServer.cs b/SharedLibraryCore/Interfaces/IGameServer.cs
new file mode 100644
index 000000000..614b0b46d
--- /dev/null
+++ b/SharedLibraryCore/Interfaces/IGameServer.cs
@@ -0,0 +1,18 @@
+using System.Threading.Tasks;
+using SharedLibraryCore.Database.Models;
+
+namespace SharedLibraryCore.Interfaces
+{
+    public interface IGameServer
+    {
+        /// <summary>
+        /// kicks target on behalf of origin for given reason
+        /// </summary>
+        /// <param name="reason">reason client is being kicked</param>
+        /// <param name="target">client to kick</param>
+        /// <param name="origin">source of kick action</param>
+        /// <param name="previousPenalty">previous penalty the kick is occuring for (if applicable)</param>
+        /// <returns></returns>
+        public Task Kick(string reason, EFClient target, EFClient origin, EFPenalty previousPenalty = null);
+    }
+}
\ No newline at end of file
diff --git a/SharedLibraryCore/Interfaces/IRConParserConfiguration.cs b/SharedLibraryCore/Interfaces/IRConParserConfiguration.cs
index aee38e284..819aa9561 100644
--- a/SharedLibraryCore/Interfaces/IRConParserConfiguration.cs
+++ b/SharedLibraryCore/Interfaces/IRConParserConfiguration.cs
@@ -62,5 +62,9 @@ namespace SharedLibraryCore.Interfaces
         /// specifies the default dvar values for games that don't support certain dvars
         /// </summary>
         IDictionary<string, string> DefaultDvarValues { get; set; }
+
+        int NoticeMaximumLines { get; set; }
+
+        int NoticeMaxCharactersPerLine { get; set; }
     }
 }
diff --git a/SharedLibraryCore/PartialEntities/EFClient.cs b/SharedLibraryCore/PartialEntities/EFClient.cs
index 2782ed38e..df2bc1cb1 100644
--- a/SharedLibraryCore/PartialEntities/EFClient.cs
+++ b/SharedLibraryCore/PartialEntities/EFClient.cs
@@ -320,7 +320,15 @@ namespace SharedLibraryCore.Database.Models
         /// </summary>
         /// <param name="kickReason">reason to kick for</param>
         /// <param name="sender">client performing the kick</param>
-        public GameEvent Kick(string kickReason, EFClient sender)
+        public GameEvent Kick(string kickReason, EFClient sender) => Kick(kickReason, sender, null);
+
+        /// <summary>
+        /// kick a client for the given reason
+        /// </summary>
+        /// <param name="kickReason">reason to kick for</param>
+        /// <param name="sender">client performing the kick</param>
+        /// <param name="originalPenalty">original client penalty</param>
+        public GameEvent Kick(string kickReason, EFClient sender, EFPenalty originalPenalty)
         {
             var e = new GameEvent()
             {
@@ -329,6 +337,7 @@ namespace SharedLibraryCore.Database.Models
                 Target = this,
                 Origin = sender,
                 Data = kickReason,
+                Extra = originalPenalty,
                 Owner = sender.CurrentServer
             };
 
@@ -597,7 +606,6 @@ namespace SharedLibraryCore.Database.Models
             {
                 var loc = Utilities.CurrentLocalization.LocalizationIndex;
                 var autoKickClient = Utilities.IW4MAdminClient(CurrentServer);
-
                 bool isAbleToConnectSimple = IsAbleToConnectSimple();
 
                 if (!isAbleToConnectSimple)
@@ -617,23 +625,18 @@ namespace SharedLibraryCore.Database.Models
                 // we want to kick them if any account is banned
                 if (banPenalty != null)
                 {
-                    if (Level == Permission.Banned)
-                    {
-                        Utilities.DefaultLogger.LogInformation("Kicking {client} because they are banned", ToString());
-                        Kick(loc["SERVER_BAN_PREV"].FormatExt(banPenalty?.Offense), autoKickClient);
-                        return false;
-                    }
-
-                    else
+                    if (Level != Permission.Banned)
                     {
                         Utilities.DefaultLogger.LogInformation(
                             "Client {client} is banned, but using a new GUID, we we're updating their level and kicking them",
                             ToString());
                         await SetLevel(Permission.Banned, autoKickClient).WaitAsync(Utilities.DefaultCommandTimeout,
                             CurrentServer.Manager.CancellationToken);
-                        Kick(loc["SERVER_BAN_PREV"].FormatExt(banPenalty?.Offense), autoKickClient);
-                        return false;
                     }
+
+                    Utilities.DefaultLogger.LogInformation("Kicking {client} because they are banned", ToString());
+                    Kick(loc["WEBFRONT_PENALTY_LIST_BANNED_REASON"], autoKickClient, banPenalty);
+                    return false;
                 }
 
                 // we want to kick them if any account is tempbanned
@@ -641,9 +644,7 @@ namespace SharedLibraryCore.Database.Models
                 {
                     Utilities.DefaultLogger.LogInformation("Kicking {client} because their GUID is temporarily banned",
                         ToString());
-                    Kick(
-                        $"{loc["SERVER_TB_REMAIN"]} ({(tempbanPenalty.Expires.Value - DateTime.UtcNow).HumanizeForCurrentCulture()} {loc["WEBFRONT_PENALTY_TEMPLATE_REMAINING"]})",
-                        autoKickClient);
+                    Kick(loc["WEBFRONT_PENALTY_LIST_TEMPBANNED_REASON"], autoKickClient, tempbanPenalty);
                     return false;
                 }
 
diff --git a/SharedLibraryCore/Server.cs b/SharedLibraryCore/Server.cs
index 63c7ae4a9..d129d289a 100644
--- a/SharedLibraryCore/Server.cs
+++ b/SharedLibraryCore/Server.cs
@@ -14,7 +14,7 @@ using ILogger = Microsoft.Extensions.Logging.ILogger;
 
 namespace SharedLibraryCore
 {
-    public abstract class Server
+    public abstract class Server : IGameServer
     {
         public enum Game
         {
@@ -205,9 +205,10 @@ namespace SharedLibraryCore
         /// <summary>
         /// Kick a player from the server
         /// </summary>
-        /// <param name="Reason">Reason for kicking</param>
+        /// <param name="reason">Reason for kicking</param>
         /// <param name="Target">EFClient to kick</param>
-        abstract public Task Kick(String Reason, EFClient Target, EFClient Origin);
+        public Task Kick(String reason, EFClient Target, EFClient Origin) => Kick(reason, Target, Origin, null);
+        public abstract Task Kick(string reason, EFClient target, EFClient origin, EFPenalty originalPenalty);
 
         /// <summary>
         /// Temporarily ban a player ( default 1 hour ) from the server